Now Hiring: Member Services Director
The Sustainable Farming Association is seeking applicants for a Member Services Director, a full time position. Interested candidates should submit a resume and cover letter describing why you're the ideal candidate to Lucinda Winter at lucinda@sfa-mn.org. Applications without a cover letter will not be considered. The Application window will close on Monday, November 23.
Learn more about the position below, or click here for a PDF version. Questions about this role can also be sent to Lucinda Winter at lucinda@sfa-mn.org.
Member Services Director
Position Type: Full time payrolled position
Reports To: Executive Director
Location: This is primarily a work-from-home position with regularly scheduled in-person meetings with Minneapolis-based staff at SFA’s office in NE Minneapolis.
Pay Range: $65,000 to $72,000
About SFA
SFA was founded in 1988 by farmers united in their commitment to creating an agricultural system focused on improving soil health, growing healthy food and revitalizing rural communities. Today SFA has more than 1,000 members, nine regional chapters, and five networking groups. We remain farmer led, farmer-focused and committed to fostering the successful adoption of regenerative practices on more Minnesota farms to protect natural resources, revitalize rural communities and ensure economic viability for this generation of farmers and the next.
Position Summary
The Member Services Director leads on maintaining and strengthening our member relations, membership programs and engagement strategies to drive recruitment, retention, satisfaction and growth. SFA’s Member Services Director will collaborate with leadership at our nine regional chapters to build their capacity to deliver exceptional educational and networking experiences to their members and assist with process improvements that enhance the member experience. If you’re an experienced member services professional with a heart for supporting small family farms, local food systems and rural communities, you may be the candidate we’re looking for.
Primary Responsibilities
- Be the first point of contact between SFA and our members and potential members, available to answer questions, address concerns and connect them with the services and resources they need.
- Act as ambassador between the Association as it’s statewide membership, visiting members on their farms and in their communities and attending chapter meetings and events and so we can better understand member needs and challenges and continually improve our member services.
- Collaborate with Chapters and SFA technical staff to develop capacity-building tools for chapter leadership, including marketing and member recruitment and retention tactics and strategies.
- Strengthen the cohesion and engagement between our nine chapters so they can learn from each other’s successes and failures, share event topics and presenters and support each other in delivering top value to members in each of their regions.
- Oversee our membership CRM platform to track renewals, donations, event registrations and to analyze engagement trends and generate periodic reports.
- Oversee our direct grants programs which provide farmer members with grants strengthen the sustainability of their regenerative farming systems, mitigate the negative impacts of climate change and bridge unforeseen events that directly impact farm income.
- Lead on planning and execution of SFA’s Annual Conference and Member Meeting, traditionally held each February in St. Joseph.
- Lead on identifying and exploring member program and benefit initiatives.
Qualifications
- At least five years of experience at a membership-based organization, preferably with member services being the focus of your role.
- Comfortable working independently while collaborating and coordinating with other SFA staff, consultants, and partners.
- Ability to prioritize tasks and projects o consistently meet goals and deadlines.
- Experience working with Google Workspace, Microsoft Office 365, and CRM platforms.
- Lived experience on a farm or in a rural community a plus.
- Experience managing an organizational social media account a plus.
The Sustainable Farming Association of Minnesota is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by law.
